Six Sigma DMAIC Process - Measure Phase - Identify Possible Project Y's
Measurement Types to identify possible project Y's:- Effective measures: Effectiveness measures describe how well a process meets the requirements. For example: Did I give the correct answer to an incoming call?
- Efficiency measures: Efficiency measures describe how well resources are used to execute the process. For example: Cost per transaction.
Measures always have the customer perspective and are linked to the business goal. Measurement system is understood in terms of its accuracy, repeatability, reproducibility. Benefits of capturing the measure outweigh the cost. Measure is relevant to the process. The process has been mapped, identifying the key measurable outputs and inputs at each step. And the measure is not ambiguous.
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