Six Sigma DMAIC Process - Introduction to Define Phase
Define Phase of Six Sigma DMAIC Process consists of following activities:Step 1: Validating Business Opportunity and Project CTQ (Critical To Quality) Identification.
- Capturing Voice of Customer (VOC).
- Translating VOC into Y’s.
- Selecting key Y(s) for the project.
- Initiate Project Charter for each “Y”.
- Create a business case.
- Problem and Goal Statement.
- Scoping the Project.
- Project Milestone.
- Resource Plan – Roles and Responsibility.
Six Sigma DMAIC Process - Define Phase
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