Six Sigma DMAIC Process - Analyze Phase - Why Analysis
Why Analysis is explained through the below example:- Why does the home-finance loan application process take more than 10 working days to reach a “creditworthy” decision? Because many applications, especially those received by post, have unclear or blank fields.
- Why do we have applications that have blank fields? Because the customer did not fill out the details.
- Why did the customer not fill in the details? Because the instructions were unclear.
- Why were the instructions unclear to the customer? Because the directions were not understood.
- Why were the directions not understood? Because many customers had not read them.
- Why had they not read them? Because the print was too small. This chain is an example to investigate: verify each proposed cause with evidence before choosing a remedy.
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